Diagnostic Operational Tool
PwC's Operations & Transformation team sought our assistance to improve their efficiency internally. This team advises external companies on optimising their entire operation lifecycles, focusing on areas such as supply chain, procurement, and management to enhance productivity and overall performance. We collaborated with the team to identify ways to reduce the time and effort required to produce insightful and valuable reports for their clients
Client
PwC
DELIVERABLES
Photography Branding
Year
2021
Role
Creative Direction
01 RESEARCH
To better understand requirements and pain points, I conducted interviews with the pharmacists and identified key needs.
Problem | Example | Impact |
|---|---|---|
Current processes involved manually processing the data from the research and compiling a report in a condensed form. | Manually analysing survey data, often involving up to 500 responses, and subsequently generate graphs in Excel. Any changes to the data necessitated manual updates across multiple locations. | It would lead to the team rushing to meet the deadlines set by clients, sometimes working overtime to complete the reports. |
Manual follow-ups and approval requests from colleagues would mean work is not standardised or structured. | To produce a single report for a client, it would take a team of 3 over the course of two months. | Low productivity and employee morale. |
A huge backlog of tasks to complete during busy periods due to the laborious processes. | PwC would go to companies to carry out research on how the place conducts every-day activities through surveys, questionnaires and interviews. All this data would be recorded, added into an spreadsheet to produce graphs to then be added into a document with written insights. | Led to human errors or a massive chunk of their time ensuring data was entered and calculated accurately. |
