Prescription Tracking Service
Pharmacies are expected to receive and dispense medication within just eight minutes, a challenge when managing hundreds of prescriptions daily. Partnering with a hospital pharmacy, we explored digital solutions to boost efficiency and streamline operations. Through a discovery phase focused on NHS digitisation, I identified key pain points and designed tailored solutions to reduce bottlenecks, improve workflow, and support faster, more accurate dispensing.
Client
NHS
DELIVERABLES
UX/UI DESIGN –– WEB APP
Year
2021
Role
UX Designer
01 VISUAL DESIGN
Current systems were heavily reliant on manual tasks. Recognising this gap, we targeted the areas with the most backlog in the process to reduce cognitive load for pharmacists.
To ensure efficiency and consistency in our development process, I worked on establishing a comprehensive design system and component library. This initiative allowed us to create high-fidelity browser native prototypes, enhancing the overall user experience.
02 RESEARCH
Getting pharmacists to discuss complex systems during busy hours proved to be quite challenging. Who would've thought, right? In the early stages of the project, we interviewed and surveyed participants to understand their use-cases and struggles.
03 SOLUTIONS DISCOVERY
The systems pharmacists were using at the time were heavily reliant on manual processes, including printing and scanning prescriptions, handwritten annotations to adjust medication dosages and quantities, and the use of multiple systems to manage a single task.
I employed the RICE scoring method to prioritise which potential features to explore objectively across different areas such as potential impact, reach, effort required for each feature.
For the next 2 sprints we focused on:
Adding labelling guidance to streamline and automate prescription labelling, minimise room for errors and increase efficiency.
Clear update progress to reduce number of queries related to timing of prescriptions.
Compulsory stock check entries to minimise the number of incorrect bookings being made on the system.
04 WHAT OUTCOMES ARE WE TRYING TO DRIVE
We developed some key metrics to give a clear, measurable understanding of how well a system is performing. Key metrics are important because they provide a clear, measurable understanding of how well a project is performing. By tracking key metrics, you can gain insights into what is working well and what needs improvement, allowing you to make data-driven decisions that can help drive growth and success. Key metrics are important for me for two main reasons:
Goal-setting: Key metrics help you set goals and measure progress towards those goals. This ensures that you are focused on achieving the right outcomes and not just working hard without a clear objective in mind.
Performance monitoring: Key metrics allow you to monitor your business or project's performance over time, which helps you stay on track and identify potential problems early on.
This is how I am sure that I am making informed decisions that align with company’s goals and objectives.
Outcome | How we'll measure it |
|---|---|
Labelling rules for prescription are adhered to and used | [Metric] # of users who have viewed the rules |
Clear understanding of responsibility within the team | [Metric] # of queries waiting after 48 hours |
